Service Agreement

Welcome to NiuProxy. We value your privacy and are committed to protecting your personal information with appropriate safeguards as required by law. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your information when you use our products and services.

Please read this Policy carefully—especially the bolded sections. By clicking agree, downloading, installing, using, or logging in, you acknowledge that you have read and accepted this Policy. This Policy forms part of the NiuProxy Service Agreement between you and us.

This Policy covers:

• 1) Scope
• 2) Information Collection & Use
• 3) Providing Information Externally (Sharing / Processing by Entrusted Partners / Transfer / Public Disclosure)
• 4) Your Rights
• 5) Storage & Security
• 6) Updates to this Policy
• 7) Protection of Minors
• 8) Contact Us

1. Scope

This Policy applies to products and services we provide via our website, clients, and other forms that may emerge as technology evolves. It does not apply to services provided by our partners or other third parties, which are governed by their own privacy policies.

2. Information Collection & Use

When you use our products/services, we collect and use two types of information:

• Data necessary for basic functions: without which the corresponding features will not work; and
• Optional data for additional features: refusal will not affect basic functions.

Because product modules and service choices vary, the data types and scope differ by feature. Refer to the specific feature page or activity description.

• Account & Service Provision (free/paid)

  To create an NiuProxy account, you must provide at least a phone number or email address. During service, we may automatically collect IP address, browser type, language, timestamps, device and software information, pages visited, and service/operation logs to ensure quality and security.

  For identity verification (e.g., protection of minors, anti-fraud, tax withholding, administrative/judicial identification), you may authorize facial recognition for the above purposes.

• Additional Services

  You may complete profile details (nickname, phone, etc.) to receive more tailored services. We may also run promotions/operations for new features; if you participate, we will collect identity and contact details as needed to reach you.

• Payments & Settlement

  To complete orders, payment institutions may process your card details or third-party payment account. For example, when using Alipay, we may share account identifiers, order/payment info, device security info, and information required for anti-money-laundering with Alipay via SDK; similar sharing applies with other institutions you choose.

  To confirm payment progress and provide after-sales/dispute handling, you agree that we may collect payment status information from your counterparty, Alipay, or other financial institutions you select.

• Customer Support & Dispute Resolution

  When you request support, we verify your identity and may retain communications, records, evidentiary materials, and outcomes (including order details and contact methods). We may also use information you provide during support or surveys to improve service quality.

3. Providing Information Externally

(1) Sharing

We do not share your personal information with companies, organizations, or individuals outside the NiuProxy service provider except:

• to fulfill legal obligations, litigation/dispute requirements, or lawful requests from authorities;
• with your explicit consent;
• as necessary to conclude/perform a contract to which you are a party (e.g., transactions, delivery, after-sales);
• with affiliates for necessary and lawful purposes (joint services, anomaly detection, safety). If we share sensitive personal information or change the purpose of use, we will seek your consent again.

Please note: information you voluntarily share or disclose while using the Services may include your (or others’) personal or sensitive information—share carefully.

(2) Processing by Entrusted Partners

We may entrust authorized partners to process information to deliver certain services or functions on our behalf. We require partners—by contract—to access only what is necessary and to use it solely for the specified purposes. If a partner needs to use it beyond that scope, they must obtain your separate consent.

Partner types include: advertising/analytics providers (handling reach/effectiveness data without personally identifiable data) and suppliers/service providers (infrastructure, usage analytics, customer support, payments, research/surveys).

(3) Transfer

If personal information must be transferred due to merger, division, dissolution, or bankruptcy, we will inform you of the recipient’s identity and contact information. The recipient must continue complying with this Policy and the law. If the purpose or method changes, your consent will be sought again.

(4) Public Disclosure

We publicly disclose personal information only with your active choice and separate consent, or when we reasonably determine you have violated laws/regulations or platform rules and disclosure is necessary to protect users or the public.

4. Your Rights

Subject to applicable law, we help you exercise the following rights:

• Access/Rectification/Supplement: request via live chat (lower-right) or other channels;
• Deletion: delete data via the above path or request account deletion. You may also request deletion when processing is unlawful, consent was not obtained, processing deviates seriously from our agreement, the purpose is achieved/unachievable/no longer necessary, services stop, or retention expires;
• Change Scope of Consent: manage bindings/permissions under “My → Account & Security.” For essential or legally required data, we may be unable to honor scope changes. Withdrawal does not affect prior lawful processing;
• Account Cancellation: if you will no longer use the Services, contact support or email support@niuproxy.com to cancel; we will delete or anonymize your data as required by law;
• Limit Automated Decisions: where significant effects arise from automated decision-making, contact support to obtain an explanation or object to a decision made solely by automation.

To protect your account and data, we may verify your identity (e.g., additional checks, written requests) before processing. Reasonable requests are generally free; repeated/excessive, high-effort, rights-infringing, or impractical requests may be declined.

5. Storage & Security

Unless a longer period is required by law, we retain personal information only for the necessary duration to achieve the purposes described. We consider: completing transactions and record-keeping, service safety/quality, whether you consent to longer retention, and any special agreements/legal requirements.

After the retention period, we will delete or anonymize the data. We implement industry-standard, reasonable security measures to protect against unauthorized access, disclosure, use, alteration, damage, or loss.

6. Updates to this Policy

We may update this Policy to reflect business, legal, or product changes. For material changes, we will provide prominent notice (e.g., website announcement or pop-up). We will not reduce your rights under this Policy without your explicit consent.

7. Protection of Minors

Our Services target adults. If you are a minor under applicable law, use our products/services only with guardian guidance and consent. Unless otherwise required by law, we handle minors’ personal information only when permitted by law, with guardian consent, or when necessary to protect minors.

8. Contact Us

If you have any questions, comments, or suggestions regarding this Policy, you may contact us through our official website’s online customer service or via email at support@niuproxy.com.

9. Company Information

Company Name: HONG KONG LUOCHUANG TECHNOLOGY CO.,LIMITED
Registered Address: Unit D07, 8/F, KaiTak Factory Building Block 2, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Phone: +44 7849169966
Email: support@niuproxy.com

Terms of Service & AUP

Part 1: Acceptable Use & Prohibited Use Policy

You understand and agree that the proxy and related network services provided by this platform are solely for lawful and compliant business purposes. We expressly prohibit any form of proxy abuse or high-risk use. Customers are strictly forbidden from using (or assisting third parties in using) the service for any of the following activities:

1. 1. Multi-Account & Anti-Association Violations: Multi-account registration, bulk account creation, account warming, and social media marketing automation (e.g., bulk automated likes, follows, comments, or direct messages).
2. 2. Traffic & Marketing Fraud: Ad fraud, click fraud, fake traffic generation, and other fraudulent marketing activities.
3. 3. Web Scraping & Unauthorized Data Collection: Unauthorized crawlers, malicious data scraping, circumventing anti-scraping mechanisms, and data collection that infringes on data copyrights or personal privacy.
4. 4. Cybersecurity Attacks & Circumvention: Bypassing platform risk-control strategies, circumventing geographic or access restrictions (Geofencing), and maliciously evading network security mechanisms.
5. 5. Fraud & Malicious Activities: Spam registration, spam email sending, phishing, credential stuffing, distributing malware or trojans, and any other actions that damage systems or networks.
6. 6. Other Prohibited Uses: Any use that infringes upon third-party intellectual property rights, violates the Terms of Service (ToS) of target platforms, or breaches applicable laws and regulations.

Part 2: Restrictions on Specific Scenarios (Bulk Registration for Cross-Border E-Commerce)

1. 1. Scenario Definition: This platform explicitly does not permit any use of its services intended to circumvent the rules of cross-border e-commerce platforms (such as Amazon, Shopify, Shopee, etc.), conduct large-scale fraudulent store operations, bulk registrations, or fake business activities.
2. 2. Detection & Restriction Mechanism: If the system or risk-control team detects relevant traffic patterns (e.g., high-concurrency registrations from a single IP, highly homogeneous requests, or frequent triggering of target platform risk controls from specific IP ranges), the platform will immediately take restrictive measures, including but not limited to: forced traffic blocking, disconnecting proxy connections, restricting API calls, and account banning.

Part 3: Abuse Detection & Enforcement

To maintain the safety, stability, and fair use of the network, we have established and enforce the following multi-dimensional abuse monitoring and enforcement mechanisms:

1. 1. Traffic & Request Monitoring
   1. 1.1 Rate & Concurrency Limits: The system monitors each customer's request rate (QPS) and concurrent connections in real time. Traffic exceeding reasonable thresholds will be dynamically throttled or temporarily blocked.
   2. 1.2 Anomalous Traffic Monitoring: Monitoring for abnormal traffic patterns to intercept traffic exhibiting characteristics of malicious scanning, port probing, or distributed denial-of-service (DDoS) attacks.
   3. 1.3 Target Access Restrictions: Based on compliance requirements and blocklist policies, the platform will block customer access to high-risk, illegal, or otherwise prohibited target websites/domains.
2. 2. Account & Risk Identification
   1. 2.1 Association Detection: Using fingerprinting and behavioral analysis to identify correlations between accounts, IP addresses, and hardware devices to combat organized fraud and gray-market activities.
   2. 2.2 Risk Stratification: Risk scoring and tiered management based on customer historical behavior, traffic quality, and payment records.
3. 3. Enforcement & Tracking Mechanisms
   1. 3.1 Enforcement Measures: For customers who violate the terms of service, the platform will take appropriate action based on the severity of the violation, including warnings, service suspension, account freezing, or permanent termination.
   2. 3.2 Log Retention & Post-Incident Tracking: The platform strictly implements log retention in compliance with data protection regulations, recording necessary network transmission logs as required by law to support compliance investigations, post-incident tracking, and third-party complaint handling.

Part 4: Payment Risk Control

We are committed to providing a secure payment environment and have implemented the following card payment risk controls:

1. 1. Mandatory 3DS Verification: 3D Secure (3DS) authentication is fully enabled for all transactions to confirm the cardholder's identity and prevent credit card fraud.
2. 2. Transaction & Behavioral Restrictions
   1. 2.1 Transaction Limits: Single and periodic transaction limits are enforced.
   2. 2.2 Failed Transaction Blocking: Repeated failed credit card payment attempts are rate-limited and blocked to prevent malicious card validity testing (Carding).
3. 3. Fraud Interception & Alerts
   1. 3.1 Blocklist & Anomaly Detection: High-risk cards and fraudsters are blocked via blocklist mechanisms, and anomalous orders are identified (e.g., significant discrepancy between the IP location and the card's issuing location).
   2. 3.2 Refund & Chargeback Alerts: A real-time refund and chargeback alert monitoring model has been established.
   3. 3.3 Manual Review: All transactions flagged as suspicious by the risk control system must pass manual review by a risk control specialist before being processed.

Part 5: KYC & Facial Recognition Policy

We hereby clarify that this platform has not actually enabled or implemented KYC / Facial Recognition authentication in its current business operations. Any references to such processes in the Privacy Policy are reserved clauses retained for potential future compliance identity verification.

Prior to actually triggering and enabling advanced KYC processes such as facial recognition, we will update the Privacy Policy in advance to explicitly supplement the following:

1. 1. Triggering Scenarios (e.g., high-risk account appeals, large-order reviews, etc.).
2. 2. Data Scope (e.g., legally required identity documents, dynamic facial biometric data, etc.).
3. 3. Retention Period (clearly specifying the data retention period, with automatic and complete deletion upon expiry).
4. 4. Data Protection Measures (e.g., encrypted storage, strict internal access controls, and security protocols to prevent data breaches).